The Estates & Campus Services Team is here to provide support and help you get the most out of the facilities available at the School. Our aim is to consistently deliver a range of high-quality customer-focused services that positively enhance the experience of LBS as a place to study and work.
We comprise of:
Catering
All retail outlets and hospitality catering needs are operated and managed by Lexington. There are five retail outlets available between our Sussex Place campus and Sammy Ofer Centre. Find out more about our retail outlets.
Hospitality
We provide all catering for events, meetings and dining at the School. Contact the catering team to find out more. The catering events email is monitored Monday to Friday 08:00 - 16:30.
Contact details: 020 7000 7871 / 07966 907 871
Cleaning
The cleaning team are responsible for providing cleaning services across the entire campus. To limit any disturbance, cleaning is done in the evening and early morning. Cleaning services operate Monday to Friday 06.00 to 22.30 and Saturday and Sunday 06.00 - 22.00.
Contact details:
07966 907 943
Customer Experience
The Customer Experience team makes sure we deliver a consistent, world-class experience to all. Exceptional quality and outstanding service levels are vital to the School, and the team work with internal stakeholders and the wider community to achieve and maintain the highest standards. They are your first point of contact for any service issues or problems that arise and will work quickly to resolve them.
The team is available across campus 12 hours a day, 7 days a week from 07.00 to 19.00, except for during the School Christmas closure.
Contact details:
07966 907 265 (Sussex Place Duty Manager)
07976 806 120 (Sammy Ofer Centre Duty Manager)
Estates Helpdesk and Maintenance
The Estates team is responsible for the upkeep of all School buildings. Any issues that occur in any of our buildings need to be logged via the self service system or by emailing estates@london.edu. Before our team of qualified maintenance engineers can resolve these calls, the helpdesk will collate and communicate issues to the correct departments.
The Estates helpdesk is available Monday to Friday, 08.00 - 17.00.
If you need urgent help outside these hours, please contact the duty mobile (07966 907 960), which is available Monday to Friday 17.00 - 19.30 and Saturday and Sunday 08.00 - 16.30.
Contact details:
020 7000 7890
07966 907 960 (duty mobile)
Fitness and Wellbeing Centre
The cleaning team are responsible for providing cleaning services across the entire campus. To limit any disturbance, cleaning is done in the evening and early morning. Cleaning services operate Monday to Friday 06.00 to 22.30 and Saturday and Sunday 06.00 - 22.00.
Located in the Taunton Centre and managed by Nuffield Health, the centre offers a fully equipped gym, swimming pool and studio space, and a range of massage treatments and a barber. The centre runs various fitness classes throughout the year and additional online support through various webinars. Studio space and specific classes can be arranged with the team, who can also help with training plans. You must be a member of the centre to use the facilities and will need to have an induction to make sure you can use the equipment safely.
Regular opening hours are:
Monday to Friday 06.30 - 21.00
Saturday and Sunday 08.00 to 20.00
Bank holidays 10.00 to 16.00
(Extended unstaffed hours from 05.00 to 00.00)
Contact details:
020 7000 7900
Porters
The porters team is located in The Lodge at the rear of the North Building, accessible via the main entrance.
They are trained in manual handling so we recommend that all furniture moves are managed by them to make sure it is done correctly. The team are available seven days a week, scheduled to business needs.
For all porter services, you can log a request via our self-service portal.
Contact details:
07966 907 943
Post Room
The post room is located in The Lodge at the rear of the North Building, accessible via the main entrance. It is the main point for all deliveries, except for perishable goods.
The post room is open for collections and deliveries Monday to Friday 09:00 to 17:00. Internal and external mail is collected and distributed once a day from offices across the School at 11:00.
The postal system is for business use only, and not for personal items, whether these are received or sent internally or externally. Staff business addresses must only be used for matters relating to staff duties.
For more information, please read the Postal Policy Guideline, which can be found on Portal.
If your query is not covered in the guidelines, please contact the Post Room.
Security
The security team are based in Plowden reception and are available 24 hours a day, 365 days a year. They are vital in keeping us safe and secure while on campus, and providing frontline first aid, managing the car park, overseeing lost property, issuing ID cards and controlling fire evacuation procedures. Please contact the team if you have any questions or see anything suspicious.
Contact details:
Plowden Reception: 020 7000 7888 / 07966 907 888
Sammy Ofer Centre: 020 7000 6888
Shop@LBS
LBS has a range of branded merchandise for individuals to order, and for bulk orders. For the full range visit the London Business School online shop. The shop offers a wide selection of branded merchandise and gifts which can be delivered to any address, or for ‘Click and Collect’ where you can collect it from North Building Welcome Desk.
For bulk or bespoke orders please contact our account manager at Allwag promotions jackie.jamieson@allwag.co.uk who will be happy to help.
Space Management
The Space Management team provides all the help you need to book space throughout the campus. It is imperative you book space first before arranging any other services. The online room booking service allows you to book meeting rooms and seminar rooms up to 14 days in advance and for a
maximum of three hours. LBS Room Bookings can be accessed from computers or mobile devices at https://lbsmobile.london.edu/ or by downloading the “LBSMobile” app from either the Apple App Store or the Google Play Store.
The Space Management team is available Monday to Thursday 08.00 - 17.30 and Friday 08.00 to 17.00.
Contact details:
020 7000 7830
space@london.edu
https://lbsmobile.london.edu/
For bulk or bespoke orders please contact our account manager at Allwag promotions jackie.jamieson@allwag.co.uk who will be happy to help.
Welcome Desk
Welcome desks are located in the North Building and Sammy Ofer Centre. They are the first point of contact for all enquiries, including providing general information for visitors to campus and managing the switchboard. They help with visitor and group registrations and event support. LBS merchandise can be bought from the welcome desk in the North Building if shop@LBS is closed, and it is the pick-up location for click-and-collect purchases bought online.
Welcome desk opening hours:
Sussex Place
Mon to Fri from 07:00 to 19:00
Sat and Sun from 07:30 to 19:30
Sammy Ofer Centre
Mon to Fri from 07:00 to 19:00
Sat and Sun from 07:30 to 19:30
Contact details:
020 7000 7000
welcomedesk@london.edu
Health and Safety
Health & Safety impacts everything we do at the School, from the premises and equipment we use (e.g. fire safety) to the way we work and study (e.g. using computers). Everyone whether staff, faculty, students, or visitors, has a role in ensuring that the School remains a safe working environment.
To assist the School in meeting it's health and safety responsibilities, the Health, Safety & Environment Committee advises the governing body on questions of the general safety policy.
Our Health & Safety Policy sets out the School's aims and objectives with regard to safety, and outlines the role & responsibilities of individuals at all levels.
Contact details
Health & Safety Consultants healthandsafety@london.edu
For information and guidance on your personal safety and the School's security and emergency procedures, please contact Security.
Accident reporting
All accidents, incidents relating to health, security or unsafe situations as well as work-related ill health, regardless of location, must be recorded on the School's Accident & Incident Report Form as set out in the School's Accident and Reporting Procedure.
All accidents/incidents will be investigated initially by the appropriate Manager and the Governance Manager, with the assistance of the Health and Consultant (if required.) The appropriate Manager will complete the Accident and Incident Investigation Report Form where required and return to qpadgett@london.edu, even if Security have already made a report.
For bulk or bespoke orders please contact our account manager at Allwag promotions jackie.jamieson@allwag.co.uk who will be happy to help.
Display Screen Equipment (DSE)
Setting up your workstation and display screen equipment (DSE) correctly is essential for your comfort at work and for your long-term health. This applies whether you use the same desk each day or switch workspaces frequently, and whether you are on campus or working from home.
The School uses an online DSE Assessment training and assessment system in line with the Health and Safety (Display Screen Equipment) Regulations 1992. New joiners will automatically be enrolled in this online course, but if you would like a refresher please contact healthandsafety@london.edu.
If a more detailed assessment with a Health and Safety Consultant is considered necessary this will be arranged and, as a result, specialist equipment may be recommended and/or the work environment may be altered.
First Aid
The First Aid at Work Regulations place a duty on the School to make provision for first aid by ensuring there is adequate and appropriate equipment and facilities and sufficient numbers of competent staff to provide first aid to employees (and non-employees) who become injured or ill at work.
If you or someone around you requires first aid, please contact Security by visiting the Plowden security desk (if in your vicinity), or by calling 0207 000 7999. We also have a group of volunteers across campus who have also received first aid training and can be recognised by their green lanyards.
We have four defibrillators strategically located across our London campus in Plowden, Sammy Ofer Centre, North Building Receptions and Ratcliffe third floor corridor (opposite Room R325.) No training is required to use an AED. Once turned on the defibrillator will give you clear, step-by-step voice instructions on how to proceed.
Fire Safety
Ratcliffe, A, B Wing, Laing House - Quad Grassed Area
Plowden & C, D and E Wings - Quad Grassed Area
Houses 28 – 42 & Behavioural Research Lab block - Quad Grassed Area
Taunton Gym - Pavement area opposite the main entrance to Taunton Building
15-17 HWM - Pavement/road area at the top of Huntsworth Mews and Ivor Place (adjacent to arch).
North Building – Sussex Approach Road,opposite main car park of North Building.
Sammy Ofer Centre – Corner of Salisbury Place and Upper Montagu Street
Further information regarding fire assembly points and emergency arrangements can be found below.
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