MEET THE EXPERTS - Session 1, Customer Facing Roles
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Details
First up, come join us for a discussion on the rise of customer success and growth trajectory for the hottest new title in tech - Chief Customer Officer.
6:30 - 7pm, Arrive
7 - 8pm, Panel Discussion
8 - 9pm, Networking Drinks with Alumni and WeWork members
Background:
With the rise of SaaS startups dominating the tech industry, investors have shifted their focus to customer retention and churn. As a result, we're at the beginning of a new era - Customer Success 2.0. McKinsey reported that "by artfully drawing on a CSM’s intimate customer knowledge, companies can surface opportunities to provide relevant solutions and expand customer value."
*Featured Speakers*
Kellie Lucas, CEO, ForseLucas
Dan Steinman, GM EMA, Gainsight
Paul Ferguson, Partner Success Manager, Cisco
Tom O’Connor, Enterprise CS Director, Perkbox
Easton Taylor, Director of CS, Gainsight