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First up, come join us for a discussion on the rise of customer success and growth trajectory for the hottest new title in tech - Chief Customer Officer.
6:30 - 7pm, Arrive
7 - 8pm, Panel Discussion
8 - 9pm, Networking Drinks with Alumni and WeWork members
With the rise of SaaS startups dominating the tech industry, investors have shifted their focus to customer retention and churn. As a result, we're at the beginning of a new era - Customer Success 2.0. McKinsey reported that "by artfully drawing on a CSM’s intimate customer knowledge, companies can surface opportunities to provide relevant solutions and expand customer value."
Kellie Lucas, CEO, ForseLucas
Dan Steinman, GM EMA, Gainsight
Paul Ferguson, Partner Success Manager, Cisco
Tom O’Connor, Enterprise CS Director, Perkbox
Easton Taylor, Director of CS, Gainsight
WeWork North West House, 119 Marylebone Road North West House, London NW1 5PU