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MEET THE EXPERTS - Session 1, Customer Facing Roles

by Tech & Media Club


Tue, 19 Feb 2019

6:30 PM – 9:00 PM

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WeWork North West House, 119 Marylebone Road North West House, London NW1 5PU


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This semester we're kicking off a Meet the Experts series of panel sessions designed to give you insight into different tech roles from the experts themselves. We're co-hosting this series with WeWork in order to connect students with companies looking to hire on our doorstep and to bring a mix of perspective from the LBS and WeWork communities.

First up, come join us for a discussion on the rise of customer success and growth trajectory for the hottest new title in tech - Chief Customer Officer.

6:30 - 7pm, Arrive
7 - 8pm, Panel Discussion
8 - 9pm, Networking Drinks with Alumni and WeWork members

With the rise of SaaS startups dominating the tech industry, investors have shifted their focus to customer retention and churn. As a result, we're at the beginning of a new era - Customer Success 2.0. McKinsey reported that "by artfully drawing on a CSM’s intimate customer knowledge, companies can surface opportunities to provide relevant solutions and expand customer value."

*Featured Speakers*
Kellie Lucas, CEO, ForseLucas
Dan Steinman, GM EMA, Gainsight
Paul Ferguson, Partner Success Manager, Cisco
Tom O’Connor, Enterprise CS Director, Perkbox
Easton Taylor, Director of CS, Gainsight

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WeWork North West House, 119 Marylebone Road North West House, London NW1 5PU


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